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PRIVACY POLICY

Last Updated June 2025

AusCulture Community Services Pty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information through our website and services, including the AgedCare Comply offering.

1. What personal information we collect

We may collect the following types of personal information when you interact with us:

  • Full name

  • Email address

  • Phone number

  • Job title

  • Company or organisation name

We do not collect sensitive information (e.g. health, racial, or religious data).

2. How we collect personal information

We collect personal information through:

  • Online forms submitted via our website

  • Opt-in mailing list forms

  • Direct communications, such as emails and discovery calls

  • Cookies and tracking technologies that collect non-identifiable data (e.g. browser type, visit duration)

You can configure your browser to disable cookies, though this may affect website functionality.

3. Why we collect and use your information

We collect personal information to:

  • Respond to enquiries and provide requested information

  • Deliver our products and services, including AgedCare Comply policy packs

  • Send updates or marketing communications (only if you’ve opted in)

  • Improve our website and services through basic analytics

4. Disclosure of personal information

We only disclose your personal information:

  • To third-party service providers (e.g. Wix, marketing platforms) for the purpose of delivering our services

  • To trusted contractors or consultants working with us, with your consent

  • If required by law or government authorities

We will never sell your information or share it for unrelated marketing purposes.

5. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Information is stored securely on Wix infrastructure and third-party platforms that use industry-standard security protocols.

6. Access and correction

You have the right to access or correct the personal information we hold about you. To make a request, please email us at contact@ausculture.com.au. We aim to respond within a reasonable timeframe.

7. Overseas disclosure

Some of our third-party providers (e.g. Wix, marketing tools) may store data in servers located outside of Australia. We take reasonable steps to ensure these providers comply with applicable privacy laws and protect your data.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most recent version will always be available on our website.

9. Contact us

If you have any questions or concerns about how we manage your privacy, please contact us at:
Email: contact@ausculture.com.au

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